What if I want to update or delete my personal information?

Go to Settings > Account Details to update your email, phone number or address immediately. To delete data, submit a formal request to privacy@holyplay.xyz and we will process it within five working days where local law permits.

Reference

How holyplay keeps your account and payments safe

When you open an account with us, your personal information and payment details are protected by encryption and access controls.

Encrypted payment processingIdentity verification for securityWithdrawal verification stepsYour right to request data access

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What data we collect and why

holyplay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

holyplay collects your name, email, phone number and date of birth when you create an account. We also record your payment method — whether you deposit via DANA, OVO, GoPay, QRIS or bank transfer — along with transaction history and IP address for security checks. We

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store this information to process your account access, verify your identity, handle deposits and withdrawals, and detect fraudulent activity. Your account balance, game history and betting records are kept so you can see your account status anytime you log in from Makassar or anywhere else in
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Indonesia. We keep personal data as long as your account is active; after you close it, we retain records where local law requires or for dispute resolution.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH PRIVACY

Privacy questions and data requests

SECURITY AND CONTROL

How we protect and respect your data

Payment encryption

Every DANA, OVO, GoPay and QRIS deposit and withdrawal is encrypted end-to-end. Your card or wallet details are never stored on our servers; payment processors handle all sensitive financial data securely.

Identity verification

We verify your name and date of birth before processing your first withdrawal. This step prevents account takeover and ensures payouts go only to the account holder on file.

Cookie and tracking policy

holyplay uses cookies to keep you logged in and to track game preferences. You can disable non-essential cookies in your browser; we will not use tracking for third-party marketing without your explicit consent.

Data retention limits

Once your account closes, we delete personal data within 30 days unless local law requires us to keep it longer for tax or anti-fraud purposes. You can request deletion sooner by emailing [email protected].

Access and correction rights

You have the right to request a copy of all data we hold on you, where local law permits. Download it from Settings > Privacy or email us and we will send it within ten business days.

Account closure and privacy

Close your account anytime via Settings > Account. We will flag it inactive and delete your personal data according to retention rules. Your withdrawal history stays on file for compliance, but your payment methods are removed immediately.

Your privacy questions answered

No. We never sell your personal information. We share payment data only with DANA, OVO, GoPay and QRIS processors to complete your transaction, and with authorities where local law requires it. Your game history and account balance stay private to holyplay.

Once you close your account, we keep your name and transaction records for 30 days then delete them, unless Indonesian law requires longer storage. You can request immediate deletion by emailing [email protected]. Withdrawal history is archived for compliance.

Yes. Log into holyplay, open Settings > Privacy and select Download My Data. We will prepare a file with your personal information, account balance, deposit and withdrawal history, and send it to your email within ten business days.

Every deposit and withdrawal is encrypted. Your payment method details are handled by the payment processor, not stored on holyplay servers. We verify each withdrawal against your account to prevent fraud and ensure funds go only to your registered name.

Go to Settings > Account Details to update your email, phone number or address immediately. To delete data, submit a formal request to [email protected] and we will process it within five working days where local law permits.

We use essential cookies to keep you logged in and to remember your settings. Non-essential tracking cookies are off by default. You can manage all cookies in your browser settings. We do not use your data for third-party advertising without your permission.

We keep your transaction history for the life of your account plus seven years for tax and regulatory compliance. After that, withdrawal records are archived. You can request older statements by contacting [email protected].

How holyplay keeps your account and payments safe

Privacy questions and data requests

How we protect and respect your data

Payment encryption

Identity verification

Cookie and tracking policy

Data retention limits

Access and correction rights

Account closure and privacy

Your privacy questions answered

01 Does holyplay share my data with third parties?

02 What happens to my data if I stop playing?

03 Can I download my account data?

04 How do you protect my DANA, OVO, GoPay and QRIS payments?

05 What if I want to update or delete my personal information?

06 Does holyplay use cookies and tracking?

07 How long do you keep my withdrawal and deposit history?

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